Returns & refunds.

Effective 2 November 2026

At University Pharmacy, we value our customers and strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return eligibility

We accept returns within 7 days of the purchase date, subject to the following conditions:

• Items must be unused, unopened, and in their original packaging.
• Products must be in resalable condition with all original seals and labels intact.
• Proof of purchase, such as an order number or receipt, is required.
• Returns must be approved by University Pharmacy before merchandise is shipped back.

2. Non-returnable items

For health, safety, and quality assurance reasons, the following items are not eligible for return:

• Opened or used vitamins, dietary supplements, and OTC health products.
• Opened personal care, hygiene, or cosmetic products.
• Perishable or temperature-sensitive products.
• Clearance or final-sale merchandise.
• Personalized or custom-made gift items, unless defective or damaged.

These restrictions do not apply when an item arrives damaged, defective, or incorrect.

3. Damaged, defective, or incorrect orders

If you receive a damaged, defective, or incorrect item, please contact University Pharmacy within 1 day of delivery. We may request photographs of the item and its packaging to help resolve the issue.

Depending on the circumstances, we will offer a replacement or a full refund, including applicable original shipping charges.

4. Return shipping

• Customers are responsible for return shipping costs for returns based on personal preference or ordering errors.
• University Pharmacy will cover reasonable return shipping costs when an item is damaged, defective, or shipped incorrectly.
• Original shipping charges are nonrefundable unless the return results from our error or a defective product.
• We recommend using a trackable shipping service for returned merchandise.

5. Refund processing

Once your return is received and inspected, we will notify you of its approval or rejection. Approved refunds will be issued to the original payment method within 5–10 business days after approval.

Additional processing time may be required by your bank or payment provider.

6. Exchanges

We accept exchanges for eligible, unused, unopened products within 7 days of purchase, subject to product availability.

For damaged or defective merchandise, please contact us so we can arrange an appropriate replacement.

7. Order cancellations

Orders may be canceled for a full refund before they have been shipped. Once an order has shipped, our standard return policy applies.

8. How to request a return

To start a return, contact University Pharmacy and provide:

• Your full name
• Order number
• Item(s) you wish to return
• Reason for the return

Please wait for return authorization and instructions before shipping merchandise back.

9. Contact information

University Pharmacy
4850 E University Blvd, Odessa, TX 79762
(432) 366-8821
julio@myuniversityrx.com

University Pharmacy reserves the right to review return requests for compliance with this policy. Nothing in this policy limits any rights or remedies available under applicable law.